Support — ניקוד לילדים (The Letter Journey)

Contact

The fastest way to reach us is email. We read every message.

HebrewForBeginners@gmail.com

Frequently asked questions

I paid, but the content is still locked

Open the app, reach the purchase screen, and choose Restore Purchase (“שחזור קנייה”). Purchases are tied to your Apple Account, so restoring works on any device you are signed in to — including a new phone.

Is this a subscription?

No. There is one optional purchase, paid once. There are no recurring charges and no further payments of any kind.

Why does the app ask me to type numbers?

That is the parental gate. It keeps a young child from starting a payment or opening an email on their own. The numbers are spelled out in words, so an adult (or a confident reader) can pass it, and a three-year-old cannot.

The app plays sound when my phone is on silent

This is deliberate — the recordings are the lesson, so the app would be useless without them. The app will not interrupt music or a podcast you already have playing.

Does the app work without internet?

Yes. Everything except making the purchase works offline.

What data do you collect about my child?

None at all. See our privacy policy.

The app is in the wrong language

Tap the flag button at the bottom-left of the opening screen to switch between Hebrew, English, and Russian.

Which devices are supported?

Any iPhone or iPad running iOS 17 or later.